Mutual of Omaha Careers

WHAT YOU'LL DO:

• Works as the point person and dedicated contact for all external/internal client communications related to assigned annuity contracts and processes for multiple annuity product lines. Reviews and analyzes sold case materials.
• Assists in identifying system or business process issues and takes ownership to resolve.
• Manages all assigned contracts to meet stringent deadlines and provides customer service for those contracts that impacts overall team service goals. Analyzes and researches annuity set-up, lump sum payments and maintenance issues including overall annuity administration, death processing, overpayment recovery, and compliance concerns.
• Interprets annuity certificate (legal document) provisions including provisions for early retirement, disability and death benefits. Creates early retirement benefits and optional annuity form illustrations for election by annuitant. Works with annuity underwriting and compliance areas to resolve issues regarding interpretation of certificate provisions. Identifies situations that must be elevated to Sr. Benefit Specialist, business systems consultants, management and/or compliance. Prints legal document (annuity certificate) and verifies accuracy of the data.
• Updates Comprehensive Pension Administration System (COMPAS) segments for client/annuity arrangement or payment, processes initial checks, financial institution information and other related systems and databases to meet customer and management expectations.
  Researches, interprets and sets up federal and state income tax reporting information to meet federal and/or state requirements.

ABOUT YOU:

• You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
• You are able to work remotely and have access to high-speed internet.
• Customer service experience and the ability to resolve client questions and/or concerns
• Ability to meet stringent deadlines, to work independently and as part of a team and provide excellent customer service.
• High degree of attention to detail, decision making ability, and ability to demonstrate creativity, diplomacy, sound judgment and initiative
• Ability to multi-task in a very stressful and fast paced environment.
• Seasoned expertise in verbal and written communication, negotiation, problem-solving and analytical skills.
• Strong knowledge and experience in annuities, insurance industry and the business area and knowledge of federal, state and business regulations impacting annuity administration.
• Knowledge of defined contribution and benefit plan annuity administration practices.
• Strong aptitude and ability to quickly learn multiple mainframe (COMPAS), PC (correspondence, document management), and corporate system applications (imaging, work-flow inbasket).
• Strong knowledge of all business and business system applications.
• Working knowledge of word processing, and spreadsheet software.

VALUABLE EXPERIENCE:

• Annuity Administration experience

WHAT WE CAN OFFER YOU:

• A diverse workplace where associates feel a sense of belonging.
• An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
• Tuition reimbursement, training and career development.
• Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
• Flexible spending accounts for healthcare and childcare needs.
• 401(k) plan with a 2% company contribution and 6% company match.
• Competitive pay with an opportunity for incentives for all associates.
• Healthy amount of paid time off.
• For more information regarding available benefits, please visit our Career Site.
• Pay range:  $17.06 -19.23
• Pay commensurate with experience.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.